1 reviews | Active since May 2011
UNBELIEVABLY BAD SERVICE FROM STANDARD BANK !!!
Dear Standard Bank
You gave me two credit cards. Thank you. I have a Bluebean Credit Card and also a Titanium Credit Card. Then you send me an sms telling me that my "Standard Bank Personal Credit Card" is in arrears. However you DONT tell me which Credit Card. So I make a payment into my Titanium Card. Then you sms me that I STILL have not paid the amount due on my "Standard Bank Personal Credit Card". Obviously I made the payment to the wrong card. Then you hand my account over to lawyers and I receive an sms from the lawyers demanding that I make payment immediately. However I am still COMPLETELY in the dark as to which of my two credit cards is in arrears as even the lawyers have not revealed this important piece of information to me. So I message the lawyers asking them to please identify which account. They message me that it is my BlueBean account. So I make the payment to my BlueBean acc. I am then SURPRISED to receive a message from the lawyers telling me that I have STILL not made the required payment and that I should do so IMMEDIATELY in order to avoid further legal action.
PLEASE EXPLAIN TO ME HOW I AM SUPPOSED TO REMEDY THIS SITUATION IF STANDARD BANK DOES HAVE THE DECENCY TO SIMPLY TELL ME WHICH OF MY ACCOUNTS IS IN ARREARS !!!!
Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart, we will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
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Thank you for posting your comments.
It is not our intention to cause you any further distress or inconvenience. We definitely take your concerns to heart, we will look into your matter and revert to you as soon as possible.
Kind regards
Standard Bank Help Centre
***
