UNBELIEVABLE TERRIBLE SERVICE

i eventually managed to get through to the call centre Friday 6th april morning and was given a reference no 18/026826 for the plumbers to come out at 11.oo and the builders to lay the cement at 2 as they would have too dig up a area to get to the pipe.. its now 2 pm and have not heard from them and cant get through again to the call centre i been hanging on for 2 hours again.i even sent the lady Caroline a email asking to find out whats happening.and still no reply from her or the plumbers sent 2 emails.its a crisis not having water for the weekend 2 days already without water. i think the service from standard bank is very poor. i have paid premiums for 7 years and have not claimed anything..when i had a problem with the roof after a major storm and heavy winds my roof started to leak into the house they found every excuse under the sun not to help fix it..i am thinking of getting another insurance company that's serious about their customers and in fact i am thinking of taking my bond to another bank also.i have been a loyal customer for over 30 years.its now Saturday morning the 7th april still no feedback from the bank nor the plumbers they to have not phoned me and i cant get through to the call centre again.this poor service is totally unacceptable and un professional