Unbelievable service from Standard bank

Just an experience that I recently had with Standard Bank, which will hopefully serve as a warning to others, Around February I was called by Standard Bank telling me that my blue bean credit card was being phased out and they were going to upgrade me to a titanium Credit Card which I was very happy with. Needless to say this is when my troubles all began. They basically put my blue bean card into limbo where I could not pay the outstanding amount, they did not transfer the outstanding amount as promised, and every month they would charge me the full installment plus the previous months outstanding installment placing this amount onto the new Titanium Credit card instead of the older debt on the Blue Bean. Standard bank started phoning me and threatening me due to non payment even though the amount payable was going off every month and being put into the incorrect credit card. I phoned numerous times asking for this to be resolved, countless agents admitted the fault was on standard banks side and promised me the world to resolve it but did nothing. Eventually 4 months that the outstanding amount was doubled monthly the amount owed hit over R5.7k. I tried to make a direct deposit from my Cheque account into the aforementioned Blue Bean card using the card number as the reference as per Standard Banks Terms and conditions and this amount again went onto the incorrect card. Then this month end at wits end becasue nothing was being done to resolve my issues I went onto the Ombudsmans website to get advice where I was advised to contact Standard Banks dispute department which I did. A day later they handed me to lawyer debt collectors for non payment even though every month the full amount plus the previous months amount came off my account without fail. Even though I had proof of everything plus voice recordings they still hounded me. Eventually another week later the debt was transferred to the right card and the Debt collectors ceased to call, however I have had no feedback with regards to them listing me as a bad payer with the credit union, as well as no refund given for the additional charges and over interest that has been charged to my account. Standard Bank stuffed up monumentally and they have left me to clean up the trail of debris at my cost, not even an apology. I strongly suggest that you consider banking with other institutions as Standard Banks cusomer services has just become the absolute pits

Just as an addition with all the calls I made apart from the fact that I recorded them I actually have no reference numbers even though I asked multiple times. Even at the end I insisted on a reference number only to be given the name Cleodine Bennies with her direct tel number. Only after I threatened with the Banking ombudsmans terms and conditions was it eventually given to me, but even then it was a huff and a puff.