SG
Shaun G
1 reviews | Active since Feb 2021
19 Aug 2025, 13:07
Unbelievable outcome
I was a victim of crime and funds were taken off my account.I lodged a case to standard bank but I was told since my physical card was bank pin was used I won't be refunded the amount taken! How am I to know how the ********s were able to take the funds!! Standard bank it's your job to know this happened.If I look around social Media this is happening to many other people.Shocking outcome.I will take this up further with the ombudsman.Standard bank you should be upgrading your security drastically.
Helpful (0)
Replies (4)0
Replies (4)SG
Shaun G's updateReviewer Update
19 Aug 2025, 14:39Who's Angel? And what can you do to resolve this matter?
SG
Shaun G's update19 Aug 2025, 14:39
Reviewer Update
Who's Angel? And what can you do to resolve this matter?
SG
Shaun G's updateReviewer Update
25 Aug 2025, 10:04Feedback was due on Friday at 9am.Still nothing
SG
Shaun G's update25 Aug 2025, 10:04
Reviewer Update
Feedback was due on Friday at 9am.Still nothing
SG
Shaun G's updateReviewer Update
27 Aug 2025, 08:50Good morning
I expect some formal feedback please.I feel that no attention has been given to this case.Further more standard bank should not be charging me overdraft fees at this current time which they have because no form of settlement has been made which is not fair.Please speedup the process as it is month end.
I expect some formal feedback please.I feel that no attention has been given to this case.Further more standard bank should not be charging me overdraft fees at this current time which they have because no form of settlement has been made which is not fair.Please speedup the process as it is month end.
SG
Shaun G's update27 Aug 2025, 08:50
Reviewer Update
Good morning
I expect some formal feedback please.I feel that no attention has been given to this case.Further more standard bank should not be charging me overdraft fees at this current time which they have because no form of settlement has been made which is not fair.Please speedup the process as it is month end.
I expect some formal feedback please.I feel that no attention has been given to this case.Further more standard bank should not be charging me overdraft fees at this current time which they have because no form of settlement has been made which is not fair.Please speedup the process as it is month end.
SG
Shaun G's updateReviewer Update
01 Sept 2025, 09:26Thank you for your feedback on Wednesday afternoon.The outcome stays the same which is I am liable for the funds taken as I reported the case after the transactions were made.In my defense how was I to know my vehicle was broken into? Whilst I was away from my vehicle how was I to know ********s were making use of my bank card? I only reported the ****** card once I knew what transpired .As per your email I did respond to the escalation dept again if I was not happy with the outcome.Day 3 , no acknowledgement of receiving my email as well as no response.
SG
Shaun G's update01 Sept 2025, 09:26
Reviewer Update
Thank you for your feedback on Wednesday afternoon.The outcome stays the same which is I am liable for the funds taken as I reported the case after the transactions were made.In my defense how was I to know my vehicle was broken into? Whilst I was away from my vehicle how was I to know ********s were making use of my bank card? I only reported the ****** card once I knew what transpired .As per your email I did respond to the escalation dept again if I was not happy with the outcome.Day 3 , no acknowledgement of receiving my email as well as no response.