PS
Paul S

1 reviews | Active since Dec 2011

06 Sept 2016, 16:14

Unbelievable Incompetence

<p>I went into the ****arney branch to correct banking details on a business account. I have still not been able to do electronic banking 5 days later, the OTP keeps going to the previous account manger. All attempts via phone to sort this out have been for nothing. My experience is certainly any business who banks with Standard Bank deserves all the misery they will get. If a staff member cannot even get the correct information at a branch how can one trust the organisation is not similarly staffed with *********** employees who will just mess you around.</p>

0
Replies (2)
Standard Bank
Standard Bank's reply07 Sept 2016, 09:34
Official

Good day Paul

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

********** (fax)

**********
Standard Bank
Standard Bank's reply07 Sept 2016, 09:35
Official

Good day Paul

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

********** (fax)

**********