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austingarry A

1 reviews | Active since Sept 2016

11 Sept 2018, 18:38

UNBELIEVABLE IN THIS DAY AND AGE

I am totally disgusted I noticed on the 4/9/18 a R1000 was deposited into my bank account via Standard bank autobank deposit I phoned the prestige banking line and was told they could not see who deposited it. I contacted Standard bank again today the 11/9/18 and asked what can be done as this is not my money I was told there could be contact details on the system but it would need to be investigated, I would also have to pay for it to be investigated as there is fees. So basically Standard bank expect me after informing you somebody has mistakenly deposited there hard earned money into my cheque account to pay you to investigate if there is any contact details then there money could be paid back. There is no way I am going to pay for you to investigate who's money has been deposited into my account when I am honistly informing you a mistake has been made as I do not want to commit ***** by spending someone else's money and the bank is not interested what so ever. I think this is totally disgusting in our day and age . If it was investigated and no details could be found and there was no information I would except it, but after contacting you and being expected to pay for you to look into it when I have told you it does not belong to me its not on Please look into this mater and contact me.

Garry Austin

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Replies (3)
Standard Bank
Standard Bank's reply12 Sept 2018, 09:40
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards
Complaint Resolution Centre
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Standard Bank
Standard Bank's reply13 Sept 2018, 15:27
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply13 Sept 2018, 15:27
Official

Thank you for bringing your concerns to our attention.

Your concerns have been escalated to our management team.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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