JV
Jacques V

1 reviews | Active since Apr 2009

23 Dec 2015, 07:51

Unbelievable Future Dated Payments

It would be my pleasure to assist you with your query regarding not been able to extend the date of the Future Dated Payment.<br> I apologise for the delayed response.<br> The system no longer allows a successful attempt of date changes. This is due to risks and errors that might be experienced in between, you need to delete and load it again<br> I trust the above information has been of assistance.<br> For any other assistance you may need in future, please feel free to contact us.<br> Kind regards<br> Leonie Bruyners<br> Self Service Support<br> Above is a letter from Standard Bank South Africa that stated that you are unable to amend future dated payments as such, I have a list of future dated payments that runs monthly which needs amendment every 12 months. Now suddenly you cannot amend these Future dated Payments but you can create them all over again.<br> In this era that we have yearly increases from SBSA but the services delivered is going backwords.<br> I cannot believe that an Institution like Standard Bank cannot sort out future dated payments, the banking institution surely depends strongly on Software and IT.<br> Why do you give an option to amend future dated payment but you cannot use it, and let me call the

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Replies (1)
Standard Bank
Standard Bank's reply23 Dec 2015, 15:17
Official
Hello jacquesventer,

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be assigned to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre
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