LN
Lorraine N

1 reviews | Active since Sept 2016

03 Jul 2018, 11:53

Unauthrised debits

Why cant we be protected by our banks from these unauthorised debit orders. I was at the bank to cancel 3 of them and on top of that one of them went thru this month, because I had no cash on my account I have been charged R146 for something I kindly requested to be blocked from my account. How do we trust you with our savings and salaries if you have to have control over such things. I am beyond ****ed right now. Havendeal Sagepay and DPN 996265

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Replies (2)
Standard Bank
Standard Bank's reply03 Jul 2018, 16:17
Official

Dear Lorraine Ncube

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Standard Bank
Standard Bank's reply11 Jul 2018, 13:11
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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