LB
Lois B
1 reviews | Active since Jan 2010
01 Feb 2025, 21:19
Unauthourised debits
"Unauthourised debits I have been receiving debits on my account for mu primary sms'. I do not know what this is for also have not used this "service" or subscribed for it. I have seen other posts with the same issues - Standard Bank needs to reverse these payments!!" This has happened again this month!!! 00039 R17.55 ## fee: mu primary sms PLEASE REFUND ALL THE DEBITS ON MY ACCOUNT!!!
Helpful (0)
Replies (5)0
Replies (5)LB
Lois B's updateReviewer Update
01 Feb 2025, 21:21 "Unauthourised debits I have been receiving debits on my account for mu primary sms'. I do not know what this is for also have not used this "service" or subscribed for it. I have seen other posts with the same issues - Standard Bank needs to reverse these payments!!" This has happened again this month!!! 00039 R17.55 ## fee: mu primary sms PLEASE REFUND ALL THE DEBITS ON MY ACCOUNT!!!
LB
Lois B's update01 Feb 2025, 21:21
Reviewer Update
"Unauthourised debits I have been receiving debits on my account for mu primary sms'. I do not know what this is for also have not used this "service" or subscribed for it. I have seen other posts with the same issues - Standard Bank needs to reverse these payments!!" This has happened again this month!!! 00039 R17.55 ## fee: mu primary sms PLEASE REFUND ALL THE DEBITS ON MY ACCOUNT!!!
Standard Bank's replyOfficial
02 Feb 2025, 08:24Dear Lois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Feb 2025, 08:24
Official
Dear Lois
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
***
LB
Lois B's updateReviewer Update
03 Feb 2025, 17:59Nothing has been done since the first review or the second one. Saying you'll sort it out, when you don't. I am expecting a refund of the debits every month since October 2024 - PLEASE
A generic reply doesn't help.
A generic reply doesn't help.
LB
Lois B's update03 Feb 2025, 17:59
Reviewer Update
Nothing has been done since the first review or the second one. Saying you'll sort it out, when you don't. I am expecting a refund of the debits every month since October 2024 - PLEASE
A generic reply doesn't help.
A generic reply doesn't help.
LB
Lois B's updateReviewer Update
03 Feb 2025, 18:18Thank you
LB
Lois B's update03 Feb 2025, 18:18
Reviewer Update
Thank you
Standard Bank's replyOfficial
04 Feb 2025, 11:41You are welcome.
Kindest regards.
Standard Bank Hello Peter Team
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Kindest regards.
Standard Bank Hello Peter Team
***
Standard Bank's reply04 Feb 2025, 11:41
Official
You are welcome.
Kindest regards.
Standard Bank Hello Peter Team
***
Kindest regards.
Standard Bank Hello Peter Team
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