Unauthorized Virtual Card Transaction

I am extremely disappointed with the lack of urgency regarding an unauthorized transaction on my Standard Bank account. On 21 February 2026, R2,500 was deducted from my Virtual Card without my consent. This money was specifically kept there for a critical payment due on the 25th. I logged a formal query on 22 February as soon as I noticed the theft. I was told the investigation could take anywhere from 10 to 55 days. This timeframe is completely unacceptable for a victim of *****. This delay has placed me in a severe financial position, as the payment I intended to make is now overdue, and I am being forced to make alternative arrangements I cannot afford. Standard Bank’s security on virtual cards seems compromised, and their "turnaround time" shows a total lack of empathy for their customers' financial well-being. I need an immediate update and a reversal of these funds. Reference Number: ***