gB
gugu B
1 reviews | Active since Aug 2016
27 Jan 2021, 09:54
Unauthorized upgrade and overcharge
Standard Bank upgraded my account without my knowledge to the R69 a month account. When I realised this, I went to the branch and asked them to change my account to the R4.95 a month account because I do not need these extra services they offer. After being in the queue for hours because Standard Bank is on skeleton staff due to Covid 19 (go figure) I was told it has been downgraded. In December I still got charged R69. When I contact them they are confirming it has not been down graded and they are sending me back to the branch to go queue again. I refuse to go back, you did not send me to the branch when you gave me the Upgrade.
Helpful (0)
Replies (1)0
Replies (1)gB
gugu B's updateReviewer Update
27 Jan 2021, 23:22What does this will be addressed mean? Will you downgrade my account and refund me the undue fees? This response is as vague as the email responses I have been getting from you in my attempt to resolve this matter.
gB
gugu B's update27 Jan 2021, 23:22
Reviewer Update
What does this will be addressed mean? Will you downgrade my account and refund me the undue fees? This response is as vague as the email responses I have been getting from you in my attempt to resolve this matter.