1 reviews | Active since Dec 2020
Unauthorized *****ulent debit orders
Standard Bank
An unauthorized debit order of R97.99 has gone off my account. I have reversed it using your online banking platform. Do what is necessary on your side to make sure this debit does not go off again.
It's puzzling that such debits are: 1. are allowed to go off 2. allowed to go off on non business days 3. being charged for when reversing them
It leads me to conclude that the Bank is in on it, and that it's a money making scheme for the Bank. The people that work in the ***** department ought to investigate, find and arrest the perpetrators, provided they have the necessary training, intelligence and skill to do so.
Upgrade your system to send out notifications first on debits less than R100 and let clients approve those transactions first before they go off their accounts! Get good Business Analysts to document a solution and get your development team to implement it. Do something to redeem your already ruined reputation as a bank. This ***** has been going on for a while and is what will make me switch to Discovery Bank.
GET YOUR HOUSE IN ORDER, STANDARD BANK!
Bridgette
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologize for any inconvenience or unwarranted frustration this has given you.
Kindest regards
Standard Bank Hello Peter Team
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Our team attempted to get in touch with you to no avail.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
***
Our team attempted to get in touch with you to no avail.
Please provide us a time that works for you so we can get in touch.
Eagerly awaiting your reply.
Kindest regards
Standard Bank Hello Peter Team
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