1 reviews | Active since Jun 2011
Unauthorized Uber Eats transactions
I am torn on Standard Bank’s service. They are quick to double check for ***** whenever I make purchases outside of the norm, but I have now for the second time had an uninitiated transaction from Uber Eats Parktown. The first time was 2 transactions within minutes of each other adding up to R1200, this time R300. After the first incident my card was stopped, but despite multiple attempts to get feedback on my ***** case, I never got feedback or my money reimbursed. Now, even through I never use this replacement card exactly because of this incident, it has happend again. Standard Bank needs to sharpen up its security for all purchases. All transaction should require authentication as I am certain I will never see the lost R1500 again and with rising prices, who can afford to write off that kind of money? How can I be sure this won’t happen again if they still manage to get card info for a card I don’t use? Standard Bank needs to do better.
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will contact you at your preferred time, as requested.
Should anything change or if you become available sooner, please feel free to let us know.
Kind regards,
Standard Bank Hello Peter Team
***
We will contact you at your preferred time, as requested.
Should anything change or if you become available sooner, please feel free to let us know.
Kind regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We understand how important this matter is to you and want to assure you that it is being treated as a priority.
Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible.
We truly appreciate your patience during this time.
Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly.
Kind regards,
Standard Bank Help Centre
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
We will revert with feedback as soon as possible. We appreciate your patience. Thank you.
Kindest regards,
Standard Bank Hello Peter Team
***
