MvdH
Michelle van den Heever

1 reviews | Active since Jun 2011

13 May 2025, 06:46

Unauthorized Uber Eats transactions

I am torn on Standard Bank’s service. They are quick to double check for ***** whenever I make purchases outside of the norm, but I have now for the second time had an uninitiated transaction from Uber Eats Parktown. The first time was 2 transactions within minutes of each other adding up to R1200, this time R300. After the first incident my card was stopped, but despite multiple attempts to get feedback on my ***** case, I never got feedback or my money reimbursed. Now, even through I never use this replacement card exactly because of this incident, it has happend again. Standard Bank needs to sharpen up its security for all purchases. All transaction should require authentication as I am certain I will never see the lost R1500 again and with rising prices, who can afford to write off that kind of money? How can I be sure this won’t happen again if they still manage to get card info for a card I don’t use? Standard Bank needs to do better.

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Replies (8)
Standard Bank
Standard Bank's reply13 May 2025, 07:15
Official
Dear Michelle V, 

Thank you for bringing this issue to our attention. 

As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of. 

We sincerely apologise for any inconvenience or unwarranted frustration this has given you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply13 May 2025, 17:14
Official
Although we called, we were unable to reach you. Please include a time that is convenient for us to reach you. I look forward to hearing from you.
Standard Bank
Standard Bank's reply13 May 2025, 19:42
Official
No problem at all — we completely understand that work commitments can be demanding. 
 
 We will contact you at your preferred time, as requested. 

Should anything change or if you become available sooner, please feel free to let us know. 

Kind regards,
Standard Bank Hello Peter Team 
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Standard Bank
Standard Bank's reply14 May 2025, 07:09
Official
We understand how important this matter is to you and want to assure you that it is being treated as a priority. 

Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. 

We truly appreciate your patience during this time.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply19 Jun 2025, 14:43
Official
Dear Michelle,

We understand how important this matter is to you and want to assure you that it is being treated as a priority. 

Our team is dedicated to resolving it promptly and will provide you with feedback as soon as possible. 

We truly appreciate your patience during this time.

Thank you.

Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank
Standard Bank's reply25 Jun 2025, 10:45
Official
We understand how important this matter is to you and assure you that it is being taken seriously. 
 
We have noted that your complaint is still under investigation. To ensure a swift resolution, we will escalate the matter.
 
We sincerely apologize for any inconvenience and frustration this situation has caused. Your satisfaction is our priority, and we are dedicated to resolving this issue promptly. 

Kind regards,
Standard Bank Help Centre
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MvdH
Michelle van den Heever's update02 Jul 2025, 08:14
Reviewer Update
Multiple attempts to get feedback and it has been weeks now since I was told I would know the outcome of my query. Very disappointing indeed.
Standard Bank
Standard Bank's reply02 Jul 2025, 10:24
Official
The matter is being treated as a priority and our team is ensuring that it is resolved timeously.

We will revert with feedback as soon as possible. We appreciate your patience. Thank you. 

Kindest regards, 
Standard Bank Hello Peter Team 
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