Unauthorized transactions on Standard Bank. The bank has done nothing about it.

Money was taken out of my account *****ulently, an unauthorized UBER Eats transaction went off without my knowledge. I called Standard and bank and reported the issue, I was told they blocked my card and I should go to my nearest branch and get a new one while they investigate. I have since done that and to my surprise there were other people with the same issue that day at the bank. I have been sent SMSs that they are working on my case but it's been over 3 weeks now going to the 4th with no update from Standard bank. To say i'm disappointed is an understatement, not only because of the fact that clearly our monies are not safe with them but their client service is extremely poor.