Unauthorized transactions on my account

<p>On the 26/04/2016 I went to Sportsmans Warehouse. I swiped my card, for R350.30. As I left the shop I notice it went off my account twice. I spoke to the teller and she said I must call my bank. I tried to call the ***number and was continually dissconected. 27th of April was a public holiday. On the 28th of April I called from my work phone and reported the issue. Ref no: ***. Less than 48 hours after double deduction.</p> <p> </p> <p>I was told it was a merchant issue and not bank but they will investigate.</p> <p> </p> <p>I was told it would take 21 days to resolve. I then emailed *** and was told by a Fanelwa Mqanduli that it is how long they take to investigate.</p> <p>I called again two weeks later and was told it is still under investigation.</p> <p>Then on the 31/05/2016 the R350.30 was returned to my account, 35 days after it was debited from my account in error.</p> <p>Now on Friday, the 3/06/2016, this same amount was taken from my account AGAIN! When I called the 086 123 107 number I was assisted by a not so friendly lady, that then proceeded to tell me if I want this resolved I need to go into the branch! Seriously! </p> <p>Who has the right to take money from my account without my permission? If I tell you there is a double deduction, you can see it is, take 35 days to give it back, and then take it again 3 days later?? Who authorises these transactions on my account with my money? Surely it should only be me?</p> <p> </p>