Unauthorized Transactions and Internal *****

Subject: Urgent Complaint Regarding Unauthorized Transactions and Internal ***** Dear Helopeter, I am writing to express my extreme disappointment and frustration with a recent series of *****ulent transactions on my Standard Bank account. As a loyal Standard Bank client since 1972, I have always trusted the bank to safeguard my financial interests and had no problems over all these years.. On October 29, 2024, I received a call from a number claiming to be the Standard Bank Card and ***** Division ***). The caller identified himself as Brian from the ***** department. Before verifying my details, I verified the number I was called from and it was indeed the number of the Standard Bank ***** Division I had no reason to mistrust the authenticity of the call. Unfortunately, this call marked the beginning of a series of *****ulent activities. Two *****ulent transactions to the amount of R18,020.00 was paid into a ”holding account” created by Standard Bank on my behalf and with the assistance of Brian. I was not comfortable with the proceedings, ended the call and called the ***** department on the same number the *****ster called me on. While I was on the line with the ***** department, I received fourteen more missed calls from the *****ster, using the Standard Bank ***** number. Following this incident, I received a ***** case number (055338) from Standard Bank and filed a sworn affidavit with the South African Police Service (SAPS). My account was subsequently frozen. From October 29 to November 7, 2024, (9 days) my account remained blocked, with no unauthorized access attempts detected. Only routine debit orders were processed. On November 8, 2024,a day after the activation of my account and registration of my new cards, I was once again victim to *****ulent transactions totaling R283,000. I am baffled by how this could have occurred without my knowledge authorization, or consent and without any input from my side whatsoever. Given the circumstances, and unless otherwise proven, I strongly suspect that the *****sters were operating from within the bank and/or was assisted from within the bank. I urge a thorough investigation into this matter to identify the culprits and prevent further incidents. Following the investigation of the first case, Standard Bank could find no fault on the bank’s side. The bank subsequently made me a gratuity offer of 50% of my money ******. One of the conditions is that the offer is strictly confidential and that the bank may ask me to repay the amount with interest and costs if the confidentiality was broken. That is totally unacceptable to me. The second case is still under investication. I request that Helopeter assist me in escalating this complaint to the relevant authorities and ensuring that Standard Bank takes immediate action to rectify the situation and compensate me for my losses. Thank you for your prompt attention to this urgent matter. Sincerely, Jan A Human *** ***