Unauthorized Transactions

I was at Standard Bank Tyger Manor on Saturday 09 January to rectify my account with transactions which I was being charged for which I had not signed up for and also with unexplained charges on my elite banking cheque account but the manager was not available whom the query had to be escalated to. I was told that they would have the charges reversed on Monday 11-01-2015, but I have received no feedback from the manager of the service lady who assisted me and when I tried calling them after holding on the line for about 15 minutes the receptionist said that they would give the message and ask for feedback to be given, which I have yet received. I am not happy with this service, especially from a branch which I usually would give higher ratings to. They are usually very helpful and friendly. I need this matter to be dealt with urgently as I don't think any person who want to pay for charges on their account which is not authorized and some unaccounted for due to the mobile application & SMS system.