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Nokulunga N
1 reviews | Active since Oct 2022
05 Apr 2026, 08:49
unauthorized transaction
I would like to dispute an unauthorized transaction on my account.
I noticed a deduction of R700 that was processed at approximately 04:00 this on the 4th of April 2026. I do not recognize this transaction and did not authorize this payment.
Please investigate this matter urgently and assist with reversing the transaction and blocking any further deductions from this merchant i do not know of.
Kindly confirm once the dispute has been logged and advise on the next steps.
Helpful (0)
Replies (8)0
Replies (8)
Standard Bank's replyOfficial
05 Apr 2026, 10:00Good day Nokulunga,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank's reply05 Apr 2026, 10:00
Official
Good day Nokulunga,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologise for any inconvenience or unwarranted frustration this has given you.
Kindest regards,
Standard Bank Hello Peter Team
***
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Nokulunga N's updateReviewer Update
07 Apr 2026, 09:01awaiting for urgent feedback on case number ***5.
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Nokulunga N's update07 Apr 2026, 09:01
Reviewer Update
awaiting for urgent feedback on case number ***5.
Standard Bank's replyOfficial
07 Apr 2026, 09:12Dear Nokulunga
We have already flagged this matter with the team handling it.
We have already flagged this matter with the team handling it.
We will be in touch with further feedback in due course.
Please be on the lookout for our communication.
Please be on the lookout for our communication.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
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Standard Bank's reply07 Apr 2026, 09:12
Official
Dear Nokulunga
We have already flagged this matter with the team handling it.
We have already flagged this matter with the team handling it.
We will be in touch with further feedback in due course.
Please be on the lookout for our communication.
Please be on the lookout for our communication.
Kindest regards,
Standard Bank Hello Peter Team
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Standard Bank Hello Peter Team
***
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Nokulunga N's updateReviewer Update
13 Apr 2026, 09:40 I would like to kindly follow up on the enquiry below, as it has now been 9 days and remains pending. Could you please provide an update on the status or advise on the expected turnaround time?
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Nokulunga N's update13 Apr 2026, 09:40
Reviewer Update
I would like to kindly follow up on the enquiry below, as it has now been 9 days and remains pending. Could you please provide an update on the status or advise on the expected turnaround time?
NN
Nokulunga N's updateReviewer Update
13 Apr 2026, 12:31 I would like to kindly follow up on the enquiry below, as it has now been 9 days and remains pending. Could you please provide an update on the status or advise on the expected turnaround time?
NN
Nokulunga N's update13 Apr 2026, 12:31
Reviewer Update
I would like to kindly follow up on the enquiry below, as it has now been 9 days and remains pending. Could you please provide an update on the status or advise on the expected turnaround time?
NN
Nokulunga N's updateReviewer Update
13 Apr 2026, 15:01Please give me a call if you were trying to, i could not answer at that time. I am free now.
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Nokulunga N's update13 Apr 2026, 15:01
Reviewer Update
Please give me a call if you were trying to, i could not answer at that time. I am free now.
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Nokulunga N's updateReviewer Update
14 Apr 2026, 10:48@*** i am still waiting for your confirmation of the email i have sent for the second time now, you have not acknowledge anything yet at a later stage you will say you are closing this investigation.
I urgently request you call me back, this is not how customer service should be.
I urgently request you call me back, this is not how customer service should be.
NN
Nokulunga N's update14 Apr 2026, 10:48
Reviewer Update
@*** i am still waiting for your confirmation of the email i have sent for the second time now, you have not acknowledge anything yet at a later stage you will say you are closing this investigation.
I urgently request you call me back, this is not how customer service should be.
I urgently request you call me back, this is not how customer service should be.
NN
Nokulunga N's updateReviewer Update
16 Apr 2026, 17:46Can someone dealing with this matter give me a cal, I have been promised feedback however no one called me. Regarding the email sent , I have followed the steps on email and this debit order in question is not appearing on “reverse a debit order “ , I would therefore like to know how long does it take to finalise this process, I have been waiting from the 4th of March and I am not receiving proper feedback , expect “we are investigating the matter , unsubscribe to avoid any unauthorised debit orders going off “ I DID NOT SUBSCRIBE TO ANYTHING.
I have been banking with this bank for years and it is very concerning how this bank is trending on social media and how people are closing off accounts due to such customer service.
I have been banking with this bank for years and it is very concerning how this bank is trending on social media and how people are closing off accounts due to such customer service.
NN
Nokulunga N's update16 Apr 2026, 17:46
Reviewer Update
Can someone dealing with this matter give me a cal, I have been promised feedback however no one called me. Regarding the email sent , I have followed the steps on email and this debit order in question is not appearing on “reverse a debit order “ , I would therefore like to know how long does it take to finalise this process, I have been waiting from the 4th of March and I am not receiving proper feedback , expect “we are investigating the matter , unsubscribe to avoid any unauthorised debit orders going off “ I DID NOT SUBSCRIBE TO ANYTHING.
I have been banking with this bank for years and it is very concerning how this bank is trending on social media and how people are closing off accounts due to such customer service.
I have been banking with this bank for years and it is very concerning how this bank is trending on social media and how people are closing off accounts due to such customer service.