Unauthorized insurance added

I have two complaints. This is regarding my Vehicle Finance: 1. Changing my debit order date 2. Insurance added without my authorisation

I have been trying on and off for two years to change my debit order date. There seems to be a small window during which I can change it. But no one knows when this is and no one has been able to assist me with this successfully.

Standard Bank has taken it upon themselves to add an addition R1200 per month for vehicle insurance. I did not authorize this, I have not been contacted regarding this, nor have I signed or accepted anything related to insurance. I have been with my current insurance for 10 years. I have been asked to provide Proof of insurance, which I have sent to various people at Standard Bank. Also no one has been able to actually do something about this.

This is ridiculous!