1 reviews | Active since Jan 2017
Unauthorized home loan insurance
<p>i have a homeloan with standard bank,i have my own buikding insurance.Nov 2016 standard bank without my permission loaded building insurance onto my bond account and debited my account for 4 months.the insurance is cancelled however i am now being given the run around by stanard bank to get my money back.I lodged an official complaint on the 6th March and to date no feedback(ref no ********** 680).</p> <p>let my bond be short payed by a few rands and then i will have the entire standard bank calling me but for my money i am being given the run around.Terrible service and nobody wants to take responsibility.I want proof by means of a telephone recording stating that i asked for insurance depsit me having uniterrupted building cover.YOUR SERVICE SUCKS</p>
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Thank you for your posting
We apologize for any inconvenience and frustration caused.
Your complaint has been forwarded to the relevant business unit who will provide feedback to you directly.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
why should i now wait another 10 days for the complaint to be resolved,why is another case logged when i have an exsiting complaint logged, ********** 680.
The perons dealing with my complaint ,Patricia Humla is nver availble to take my calls.
If i recive no positive feedback i will then take my complaint to the banking and insurance ombudsman
why should i now wait another 10 days for the complaint to be resolved,why is another case logged when i have an exsiting complaint logged, ********** 680.
The perons dealing with my complaint ,Patricia Humla is nver availble to take my calls.
If i recive no positive feedback i will then take my complaint to the banking and insurance ombudsman