Unauthorized Hard Enquiry without application AND account changed to Cheque account without my convent.

Good Day,

I received an alert on my phone that a credit enquiry has been done in my name. I have not sent an application to apply for anything at Standard Bank but it reflects on my account. I have been trying so hard to get my credit profile on point because it was looking bad. Now my credit score had gone down because of the hard inquiries done on my account.

I also opened up a Mymo account with Standard bank because I need to make use of paypal however my account was upgraded to a cheque account which I did not authorize. I keep getting messages to fetch my card and I did not ask do a cheque account. Now there are extra fees on the accounts and it shouldn't be that way. Please can tho get sorted out because I was actually willing to keep the account longer than anticipated.