1 reviews | Active since Aug 2018
Unauthorized funds debited
The customer service is unacceptable!
Funds was debited out of my account, which was not supposed too. I have been calling in everyday for more than a week for assistance regarding a reversal with no assistance.
I had vehicle finance with standard bank from 2018 till the vehicle was sold, so how can you debit me for something I do not own? This doesn't make any sense at all.
I did not want to post this review but you leave me with no option clearly.
Ps: please send your client services team for training because they don't seem to understand and they keep putting me through the wrong department, airtime does not grow on trees. I have spent over R400 on airtime since last week calling in and been put on hold for such long periods of time.
If someone can assist me today, that would be a miracle.
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***