MB
Marlene B
1 reviews | Active since Nov 2018
18 Nov 2018, 12:23
UNAUTHORIZED FREEZING OF BANK ACCOUNT
Dear Standard BANK
How can YOU decide to freeze my account without any notification????
Surely ????? you need to inform me prior to you freezing my acoount
Customer service ??? inform your clients that they need to produce FICA documents by X date of their accounts will be blocked. JUST BLOCKING IT WITHOUT ANY NOTIFICATION!!!!!!!!!!!!!!!!!!!!
STANDARD BANK SUCKS!! STANDARD BANK CLEARLY DONT KNOW WHAT THEY ARE DOING
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Replies (2)0
Replies (2)
Standard Bank's replyOfficial
19 Nov 2018, 11:40Dear Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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Standard Bank's reply19 Nov 2018, 11:40
Official
Dear Marlene
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
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*** (fax)
***
***
*** (fax)
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Standard Bank's replyOfficial
20 Nov 2018, 08:31Dear Marlene Barnard
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
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Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply20 Nov 2018, 08:31
Official
Dear Marlene Barnard
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to my email correspondence and can confirm that this matter has been responded to.
Kind regards
Clint Petersen
Complaint Resolution Centre
***