AM
Andisiwe M

1 reviews | Active since Jan 2023

27 Jan 2023, 12:44

Unauthorized ********** activities by STANDARD BANK POWER CURVE and Credit checks

There are a number of unknown credit checks/hard enquiries that have been recently done on my profile without my consent and new account openings. The record show that they were done by STD BANK - MASTER CARD and STANDARD BANK POWERCURVE. I don't know what they are doing this for because I have not app**** for any loans with them recently or opened any new accounts. This is damaging my credit score as it goes down each time they make these enquiries. Please stop it, these are ********** enquiries because I did not request them.

0
Replies (3)
Standard Bank
Standard Bank's reply27 Jan 2023, 12:51
Official
 Dear Andisiwe, 

This is not the level of service we strive for. We understand your frustration and are here to help. We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards, 
Standard Bank Hello Peter Team 
*** 
 

AM
Andisiwe M's update27 Jan 2023, 12:56
Reviewer Update
Thank you, I will be waiting for you to reach out.
Standard Bank
Standard Bank's reply27 Jan 2023, 13:02
Official
Hi Andisiwe

We have escalated the complaint. 

 Please be on the look out for a call from our team. 

Kindest regards, 
Standard Bank Hello Peter Team 
***