Unauthorized Fee Deducted

Last year, on 30th September, I had an annual s/c fee go off my Standard Bank account. I lodged a complaint on Hello Peter, and they were fairly quick to reply and return the fee. As this fee had been going off annually for some time, I asked them to ensure it wouldn't happen again, which they confirmed it had been removed from the profile. Well, guess what happened on 30 September 2021, another Annual S/C fee. Logged a complaint on 1 October, directly with the person who helped me last year but to date I have not had a reply.