SE
Sicelo E
1 reviews | Active since Sept 2017
29 Nov 2024, 09:45
Unauthorized Deduction & Broken Promises – Extremely Disappointed
I am beyond frustrated with Standard Bank! Without my permission, they deducted money from my account. When I approached them, they promised to call me back today at 9am, but NOTHING has been done!
Despite following up and honoring their process, I’ve been met with sheer incompetence. Pretty from Standard Bank assured me she would call at 9 AM to resolve the issue. Guess what? No call, no action, no accountability!
This is completely unacceptable and unprofessional. If this is how Standard Bank treats its customers, then consider this a WARNING to everyone—bank with them at your own risk!
I demand immediate action and resolution. Enough with the empty promises!
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
29 Nov 2024, 09:48Good day Sicele,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply29 Nov 2024, 09:48
Official
Good day Sicele,
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for alerting us to this.
We would like to make sure your matter is resolved as a priority.
We have reached out to the relevant team so that we can ensure a speedy resolution.
Please be on the look out for a call from our team.
Kindest regards
Standard Bank Hello Peter Team
***
SE
Sicelo E's updateReviewer Update
29 Nov 2024, 15:51Good day,
Your response is noted, but it’s not reassuring at all. I’ve already been promised a call, and nothing happened! How can I trust that this time will be any different?
This issue has dragged on for far too long, and it’s completely unacceptable. I expect concrete action, not just more empty words. I want this matter resolved immediately—no more delays, no more promises that aren’t kept.
I will not rest until this issue is fully addressed and my money is returned!
Your response is noted, but it’s not reassuring at all. I’ve already been promised a call, and nothing happened! How can I trust that this time will be any different?
This issue has dragged on for far too long, and it’s completely unacceptable. I expect concrete action, not just more empty words. I want this matter resolved immediately—no more delays, no more promises that aren’t kept.
I will not rest until this issue is fully addressed and my money is returned!
SE
Sicelo E's update29 Nov 2024, 15:51
Reviewer Update
Good day,
Your response is noted, but it’s not reassuring at all. I’ve already been promised a call, and nothing happened! How can I trust that this time will be any different?
This issue has dragged on for far too long, and it’s completely unacceptable. I expect concrete action, not just more empty words. I want this matter resolved immediately—no more delays, no more promises that aren’t kept.
I will not rest until this issue is fully addressed and my money is returned!
Your response is noted, but it’s not reassuring at all. I’ve already been promised a call, and nothing happened! How can I trust that this time will be any different?
This issue has dragged on for far too long, and it’s completely unacceptable. I expect concrete action, not just more empty words. I want this matter resolved immediately—no more delays, no more promises that aren’t kept.
I will not rest until this issue is fully addressed and my money is returned!
Standard Bank's replyOfficial
02 Dec 2024, 13:09Good day Eric.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Dec 2024, 13:09
Official
Good day Eric.
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***
Thank you for allowing us the opportunity to turn your experience with us into a positive one.
Our team has assured us that the matter is resolved to your satisfaction, we are so glad we could assist.
Should you need any further assistance, we’re always here to help.
Kindest regards
Standard Bank Hello Peter Team
***