KM
Kregen M
1 reviews | Active since Apr 2021
26 Apr 2021, 17:29
Unauthorized deduction
Standard Bank is so ridiculous and ********* they deducted from my account without consent and without notifying me on a reason(2021), and when I asked them they said it's in regards to an account from 2019 in which that account has been closed for around 2 years now ! . Not sure if there are people with the same dilemma and ******** actions by standard bank. What's strange is that hey even confirmed that they will be refunding me, but then they saying they are unable too.
I've also posted on the facebook page : https://www.facebook.com/standardbankgrp/
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Replies (2)
Standard Bank's replyOfficial
27 Apr 2021, 02:45 Hello Kregen, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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Standard Bank's reply27 Apr 2021, 02:45
Official
Hello Kregen, Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support Kind regards, Complaint Resolution Centre
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KM
Kregen M's updateReviewer Update
27 Apr 2021, 11:35Investigate this with a matter of urgency as I'm also sure Standard bank is breaching a consumer protection act, that's like around the 6th proof now. My friends and followers are even curious about what's going on. I also need to know when the refund will be processed(As confirmed by Standard bank telephonically), it's already been almost 2 weeks now.
KM
Kregen M's update27 Apr 2021, 11:35
Reviewer Update
Investigate this with a matter of urgency as I'm also sure Standard bank is breaching a consumer protection act, that's like around the 6th proof now. My friends and followers are even curious about what's going on. I also need to know when the refund will be processed(As confirmed by Standard bank telephonically), it's already been almost 2 weeks now.