PY
Phumzile Y
1 reviews | Active since May 2021
24 May 2021, 19:06
Unauthorized debits
You’ll be losing a very loyal client that’s been with you for more than ten years due to your incompetence and misinformation! Service I’ve received from you guys is shocking , to think I used to recommend friends and family to come bank with you! Debit orders going off on unauthorized dates and no one can account for it , the call center agents are pretty much useless and keep on transferring me from pillar to post! Truly disappointed!
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Standard Bank's replyOfficial
25 May 2021, 01:43 Hello Phumzile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
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Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Standard Bank's reply25 May 2021, 01:43
Official
Hello Phumzile
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***
Thank you for posting your comment. We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. We apologize for the inconvenience and undue frustration, this has caused. We greatly appreciate your continued support. Kind regards
Complaint Resolution Centre
*** *** (fax)
***