Unauthorized debit payment no assistance bank looking to make money !!!

On the 2nd of november my account wad denited R99.00 an unauthorized debit payment !! I googled the reference apparently this is a ***** going around debiting peoples account !!! The bank takes no responsibility Called standard bank had the money reversed and I told the CC agent she must take it off completly She told me not problem I have to pay R55 for 6 months for this what **** is this ??? You let someone that not had authority to debit my account ... I asked for a manager to call me still no one even bothers useless as usually.. Then the CC agent she had the cheek to tell me she does not know to who I gave my banking details ....Like come on use your brain I would not be calling If I mos know who the people are debiting my account ...