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Marco L

1 reviews | Active since Jun 2021

27 Sept 2024, 21:05

Unauthorized debit orders with no authority debited against my account

Have a business account in which I transfer funds from my trust account to. I transfered funds due to a client to my business account and they allow a unauthorized debut order that i have already paid 3 days prior and was not listed as an up coming debit order to go through. At 8.30am I phoned to have the debit order reversed and sent proof that the amount debited had already been paid and I have not authorised the debit order. I received a response from Nkozono Shosana at 16.50 pm Friday afternoon saying my money will only be returned on Monday. How do they manage clients money and authorise debit orders unapproved to merely be deducted from a clients account. And refuse to immediately reverse it

0
Replies (13)
Standard Bank
Standard Bank's reply28 Sept 2024, 08:43
Official
Good day Marco.

This is not the level of service we strive for. 

We understand your frustration and are here to help. 

We can assure you that your matter is now in the right hands. 

Our team will be in touch. 

Kindest regards
Standard Bank Hello Peter Team 
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ML
Marco L's update28 Sept 2024, 11:40
Reviewer Update
Yet still nothing has been done. So it's easy to say your in the right hands but actions speak louder than words. Still not contacted and still no one has contacted me.
Standard Bank
Standard Bank's reply28 Sept 2024, 14:32
Official
Good day Marco

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible . 

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
ML
Marco L's update29 Sept 2024, 01:06
Reviewer Update
Still nothing has been done so these standard bank template responses mean nothing and will deal with this with the banking ombudsman neressa naidu said the money would be returned today. Shozana says Monday and these template responses are just a waste of time. It's simple return my money you allowed to be debited without authority or face legal consequence
ML
Marco L's update29 Sept 2024, 01:07
Reviewer Update
Must be the most inefficient bank in South Africa
ML
Marco L's update29 Sept 2024, 14:11
Reviewer Update
But it's not receiving the attention please call me ***if it was my money would be returned. I can prove I paid the debit ordered that u authorised without my consent. My client needs the funds you ********ly debited. Please reverse the transaction if the debtor comes after me for non payment then it's my problem. But they won't as I already paid wesbank.

Please stop saying your doing something when you not.

All of this will before the banking ombudsman and damages claim instituted if the funds do not reflect in my account by 16.00pm today.

My rights remains strictly and expressly received
ML
Marco L's update29 Sept 2024, 15:44
Reviewer Update
Not acceptable why wasn't that said from the outset. Instead you lie saying it's being investigated and receiving attention. I'm not leaving this. My bank meant to manage monet allows a debit order to go through which has never gone through on that date in fact was cancelled and each one of your replies have been kept as proof of how you lie to clients
ML
Marco L's update29 Sept 2024, 15:48
Reviewer Update
A client requests a call but you can't even provide that service. If there was a no star rating that's what you would receive. I have taken on a bank before in my personal capacity and won and I will definitely win in this instance. U ********ly allowed and authorized debit order to go through my account and fail to return the funds immediately which is ********.
ML
Marco L's update29 Sept 2024, 16:15
Reviewer Update
Phoned 8.26 am Friday 26th September 2024. Again 13.17 pm and 13.31. Phoned Nomsa Mazibuko also 3 times her phone was off. Phoned Prabashnee for 10 minutes at 13.50 pm on the 26th of September whom my business banker reports to and still nothing being done
ML
Marco L's update29 Sept 2024, 16:36
Reviewer Update
Hope your stakeholder will defend your actions in court
Standard Bank
Standard Bank's reply01 Oct 2024, 12:14
Official
.Good day Marco

The matter is being treated as a priority and our team is ensuring that it is resolved timeously . 

We will revert with feedback as soon as possible .

We appreciate your patience. 

Kindest regards 
Standard Bank Hello Peter Team 
***
ML
Marco L's update01 Oct 2024, 14:04
Reviewer Update
The last comment was said on the 28th of September 2024. Yet on the 1st of October 2024 my money has not been returned and no one can prove I authorised the debit order which I didn't. So your response just be for public relations but it's not meant for me.
Standard Bank
Standard Bank's reply01 Oct 2024, 15:03
Official
Dear Marco 

We're so sorry for the delay.

We will follow up with our team and we will be in touch.

Have a great day.

 Kindest regards 
Standard Bank Hello Peter Team 
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