UNAUTHORIZED DEBIT ORDERS & POOR SERVICE

I have a string of unauthorized debit orders by TMB PAY from my standard bank current account and nobody at Standard Bank can assist. These are deducted on various dates in a month, and range from R30.00 to R150.00. Is Standard bank in cahoots with this TMB PAY company? What is the competition commission saying about this kind of practice? It does not help that Standard Bank has such POOR DISGUSTING CUSTOMER SERVICE! I am cgoing to close this account and see where else Standard Bank & TMB PAY will get money! I can only imagine what the older folks who cannot read a bank statement must be going through!! Just last week I could not even log into my account because I was using a different gadget? What is the purpose of having a password? Somebody please remind me!