ZM
Zola M

1 reviews | Active since Dec 2016

29 May 2025, 07:22

Unauthorized debit orders

My debit order date is the 25th of every month, all the time I have new debit order I'm required to approve it on debit check. For some reason Std bank and clientelle funeral decided to submit the debit orders on the 23rd apparently before my salary came in and there were insufficient funds in my acc. I have been banking with Std bank for donkey now and getting my salary on the 23rd when 25th is on Sunday but I have never been charged for a returned debit order. I called call center and was on a call with unhelpful Fezeka who transferred the call to Mpumi the supervisor who promised to log a query for the charges to be reversed and to call me back but never called me back, disgusting customer service. Can I please get my R200 back from Std bank as I never approved for any debit orders to go off my account prior the 25th of every month

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Replies (1)
Standard Bank
Standard Bank's reply29 May 2025, 07:24
Official
Dear Zola M,

Thank you for reaching out to us for assistance. 

We understand how frustrating it can be when things don't go as expected, and we sincerely apologize for not meeting your expectations this time. 

Please know that we are committed to resolving this issue as quickly as possible and finding a solution that works for you.

Our team will be in touch shortly to assist you further. Your patience and understanding are greatly appreciated.

Kindest regards,
Standard Bank Hello Peter Team 
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