1 reviews | Active since Dec 2013
Unauthorized debit orders approved by Standard Ban****!
<p>On the 15th of June 2016 I received a rather odd notification of a R99.00 debit order from L IMAGE (NAEDO DEBIT L IMAGE 15JNP0 ********** 15 ). I jumped on to Google to check this company name as I had never heard of it, only to return searches of bank users complaining that they have this debit order going off their accounts for something they know nothing of. I find this extremely frustrating and careless to say the least from a bank. I do not know understand how a bank can not have a system in place to prevent such ****s on customer's account. I need to have this debit order cancelled on my account and for my money for the month of June 2016 to be reversed and there is no way I'm going to agree to you guys charging me for debit order reversal charges as this is a debit order I never approved. Obviously by now Std Bank should know that this is a **** judging by the amount of customers who have complained. Why don't you call customers beforehand once you recognise this shaddy name/**** and ask them if they approved this debit order? If this is not resolved I will be closing my account with you guys because obviously it will mean that you guys can't be trusted to safekeep our monies. </p>
Good day Nobantu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Good day Nobantu
Thank you for your posting and allowing us an opportunity to investigate your complaint.
This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.
Kind regards
Complaint Resolution Centre
***
********** (fax)
**********
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 June 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
Thank you for allowing us the opportunity to look into your matter.
An email response has been sent to you today 20 June 2016.
We appreciate your support and loyalty.
Kind regards
Zeenath Hassen
Complaint Resolution Centre
***
**********
It's almost a month since I lodged this complaint with Standard Bank, the email was sent promising an investigation would be made and the details of the company that debited my account would be sent to me but still to this day nothing has happened, no one has bothered to call me back. I really don't know why I am still using this bank.
It's almost a month since I lodged this complaint with Standard Bank, the email was sent promising an investigation would be made and the details of the company that debited my account would be sent to me but still to this day nothing has happened, no one has bothered to call me back. I really don't know why I am still using this bank.
And I still have not received any resolution from Std bank 2 months down the line. Instead my account was debited with this same amount for the month of August...They have all the time to call you and make a sales pitch on their new products/services but never take time out to resolve issues. This bank is useless.
And I still have not received any resolution from Std bank 2 months down the line. Instead my account was debited with this same amount for the month of August...They have all the time to call you and make a sales pitch on their new products/services but never take time out to resolve issues. This bank is useless.