BM
BONGANI M

1 reviews | Active since Jul 2014

02 Feb 2017, 10:34

UNAUTHORIZED DEBIT ORDERS

<p>ON THE 03/01/2017 I WROTE A REVIEW ABOUT THE UNAUTHOZIED DEBIT ORDERS THAT GOES THROUGH MY ACCOUNT.Serisha Nagan FROM STANDARD BANK CUSTOMER RELATIONS CENTRE GOT IN CONTACT WITH ME BUT DID NOT HELP ME IN ANY WAY,INSTEAD SHE GAVE A NUMBER TO CALL,***WHICH COSTS ALOT OF MONEY CALLING THIS NUMBERS.I HAVE BEEN ON THE PHONE FOR 30 MINUTES THIS MORNING AND ALL I GET IS THAT THEIR LINES IS VERY BUSY AND I SHOULD HOLD.I MADE IT VERY CLEAR TO STANDARD BANK TO HELP CANCEL THE FLIPPING DEBIT ORDERS THAT GOES THROUGH MY ACCOUNT BECAUSE I NEVER AUTHORIZED THEM AND WHY ON EARTH WOULD I WANT DEBIT ORDERS TO GO THROUGH AN ACCOUNT THAT I HARDLY PUT MONEY INTO IT???THIS IS ONE FOR THE REASONS THAT LEFT STANDARD BANK FOR NEDBANK BECAUSE THEY DO NOT TAKE THEIR CLIENTS SERIOUSLY.I HAVE EVEN SEND A SECURE MESSAGE FROM MY INTERNET BANK BUT NOBODY HAS GOT BACK TO ME.I WOULDN'T RECOMEND STANDARD BANK TO ANYONE.I KNOW THEY WILL BE QUICK TO RESPOND TO THIS BUT THE ONLY RESPONSE I AM GOING TO GET IS THAT THEY ARE LOOKING INTO THE MATTER AND THEN NOTHING HAPPNES AFTER THAT.</p>

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Replies (2)
Standard Bank
Standard Bank's reply02 Feb 2017, 15:33
Official

Good day Bongani

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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*** (fax)

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Standard Bank
Standard Bank's reply07 Feb 2017, 09:48
Official

Dear Bongani

Thank you once again for your posting.

I refer to our email correspondence with each other and can confirm that the matter has been addressed.

Kind regards

Clint Petersen

Complaint Resolution Centre

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