LJ
Leander J

1 reviews | Active since Jan 2013

20 Jan 2017, 08:48

Unauthorized Debit Orders

<p>I did not know that any 1 can debit your bank account without your consent and the if you did not know about these debit orders and you did not have money in your account that a unpaid fee of R115 would be charged for every debit order even if it's not your fault and not of your knowledge and the when you phone they say that can’t be correct cause your profile is not set up like that and that it should be R17 and that they “would come back to you” and still I am waiting and being charged these fees</p> <p> </p> <p>What bank really helps it clients? Any suggestions?</p> <p> </p>

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Replies (3)
Standard Bank
Standard Bank's reply20 Jan 2017, 14:18
Official

Good day Leander

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply20 Jan 2017, 16:01
Official

Good day Leander

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter was allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

***

*** (fax)

***

Standard Bank
Standard Bank's reply23 Jan 2017, 10:49
Official

Dear Mr Jordaan

Thank you for taking my call earlier. As per our discussion I will be in contact with you as soon as further feedback has been received regarding the fees charged and investigation of the debit order company details.

Best Regards

Hanli Meintjes
Complaint Resolution Centre
( Share Call: ***| 7 Fax: *** |