1 reviews | Active since Jul 2014
UNAUTHORIZED DEBIT ORDERS
<p>I HAVE A FEEELING THAT BANKS IN SOUTH AFRICA IS PROMOTING ***** AND THEFT FROM BANK ACCOUNTS.THERE IS A COMPANY CALLED 1 CALL DIRECT THAT ATTEMPTS TO DEBIT MY ACCOUNT EVERY MONTH AND I HAVE NO ACCOUNT WITH THEM.I DO NOT UNDERSTAND HOW DOES THE BANK INIATE A DEBIT ORDER THAT I DID NOT AGREE TO....COULD THIS BE BECAUSE THEY KNOW THEY SCORE FROM THE UNPAID ITEM FEES?HORRIBLE BANK CHARGES???I WANT STATNDARD BANK TO SEND ME A MANDATE THAT THEY HAVE RECEIVED AUTHORISING THEM TO INITIATE A DEBIT FOR 1 CALL DIRECT.</p>
Good day Bongani
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Complaint Resolution Centre
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Good day Bongani
Thank you for your posting.
Please note that further details have been requested from you via email in order for us to address your concerns.
We await your response.
Best regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Bongani
Please note that this matter shall be closed as per the final outcome provided on 2017-01-05 via email .
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
Good day Bongani
Please note that this matter shall be closed as per the final outcome provided on 2017-01-05 via email .
Thank you for your loyalty and support.
Best Regards
Complaint Resolution Centre
***
*** (fax)
***
"Good day Bongani
At the outset I need to apologise for the frustration this matter has caused you.
Regarding the workings of a debit order, we attach hereto a copy of the relevant OBS bulletin, which describes the complex nature of a debit order in detail.
Contrary to public belief the bank has indeed no obligation to verify the authenticity of any debit order, and as such the bank merely fulfills the function of a payment facilitator where any debit order is presented for payment. The bank also does not initiate any external debit order. A debit order is an agreement between the accountholder and an external company in which the customer would authorise such service provider to debit an amount from his/her bank account for services provided. A debit order is not a contract between you and the bank, and the latter is not a party to the agreement at all.
In the event of you disputing a debit order the bank will query the validity of the transaction with the company that debited your account, as per our laid down process.
As such the accountholder indeed has the responsibility to regularly scrutinize his/her account statement(s) and bring to the bank’s attention any unauthorized debit order. As per the relevant industry rules around unauthorized debit orders such should be brought to the bank’s attention within 40 days of the debit order being processed.
We appreciate the fact that the issue around such unauthorized debit orders is indeed a frustrating situation, however as per the reasons described above it is solely in the hands of the customer to have same cancelled and disputed where required, within the prescribed time lines.
I trust that the above suitably clarifies the bank’s position herein." The reply I got from Standard Bank,they are simply just saying that it is okay for people to ***** from their customers accounts. I will dare pay the bank charges on this bank account.
"Good day Bongani
At the outset I need to apologise for the frustration this matter has caused you.
Regarding the workings of a debit order, we attach hereto a copy of the relevant OBS bulletin, which describes the complex nature of a debit order in detail.
Contrary to public belief the bank has indeed no obligation to verify the authenticity of any debit order, and as such the bank merely fulfills the function of a payment facilitator where any debit order is presented for payment. The bank also does not initiate any external debit order. A debit order is an agreement between the accountholder and an external company in which the customer would authorise such service provider to debit an amount from his/her bank account for services provided. A debit order is not a contract between you and the bank, and the latter is not a party to the agreement at all.
In the event of you disputing a debit order the bank will query the validity of the transaction with the company that debited your account, as per our laid down process.
As such the accountholder indeed has the responsibility to regularly scrutinize his/her account statement(s) and bring to the bank’s attention any unauthorized debit order. As per the relevant industry rules around unauthorized debit orders such should be brought to the bank’s attention within 40 days of the debit order being processed.
We appreciate the fact that the issue around such unauthorized debit orders is indeed a frustrating situation, however as per the reasons described above it is solely in the hands of the customer to have same cancelled and disputed where required, within the prescribed time lines.
I trust that the above suitably clarifies the bank’s position herein." The reply I got from Standard Bank,they are simply just saying that it is okay for people to ***** from their customers accounts. I will dare pay the bank charges on this bank account.
"Thank you for your response.
Please note that you are welcome to contact our Customer Services division on ***in order for them to assist with reversing the debit orders and logging a query to obtain the contact details of the company for you.
Kind Regards
Serisha Nagan
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** |
?: complaintresolutioncentre@ standardbank.co.za" I wonder what is the use of the Complaint resolution centre if they fail to resolve one lousy matter
"Thank you for your response.
Please note that you are welcome to contact our Customer Services division on ***in order for them to assist with reversing the debit orders and logging a query to obtain the contact details of the company for you.
Kind Regards
Serisha Nagan
Complaint Resolution Centre
( Share Call: ***| 7 Fax: ********** |
?: complaintresolutioncentre@ standardbank.co.za" I wonder what is the use of the Complaint resolution centre if they fail to resolve one lousy matter