1 reviews | Active since Jun 2016

07 Jun 2016, 16:34

Unauthorized debit orders

<p>I have been getting unauthorised debits of R99.99 from couple of unknown companies like: Billionaires, J& A solutions and Million,which they have been deducting the money from the 15th december 2015 till now,and had to go to the bank each and every month to reverse the money since Standard couldn't help me to stop the debit orders,then i went to ask them to close the cheque account and instead they told me I have to pay R3700 in order for me to close the account,and that amount i don't even understand what is it for,so now I am thinking of changing to another bank since i am tired of going to the bank every month and twice a month or 3 times a month.</p>

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Replies (3)
Standard Bank
Standard Bank's reply08 Jun 2016, 06:46
Official

Good day Naomi UmswenkoGirl Masilo

Thank you for your posting.

Please note that further details have been requested from you via email in order for us to address your concerns.

We await your response.

Best regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply08 Jun 2016, 14:02
Official

Good day Naomi UmswenkoGirl Masilo

Thank you for your posting and allowing us an opportunity to investigate your complaint.

This matter will be allocated to a resolution specialist who will contact you to resolve your complaint.

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply10 Jun 2016, 04:36
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 10 June 2016.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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