HM
Hazel M

1 reviews | Active since Aug 2015

06 Feb 2019, 10:25

Unauthorized Debit orders

I am very disappointed in the fact that SBSA has still not come up with a working solution for the R99 ; R98; R109 unauthorized debit orders that constantly keep going of my account on a monthly basis. What is worse is the bank charges involved. The standard bank allows the unauthorized debit order to go through my account where my funds are deemed to be safe. Thereafter Standard bank charges me for the reversal, then there are bank charges involved to stop the debit order as well. I feel this is not fair for the consumer or your customers as the bank is at fault for not keeping our monies safe and allowing unauthorized debit orders to go through our accounts.

The following users are have been debiting my account for as far back as I can remember. RESAHOSTIN R89.00 IGA INVEST IGA474660 R98.00 STERO RBENEFI R99.00 BLADEGUARDBLADE R109.00 MCONNUPS R99.00 ZYZERINV ZYZULL R99.00 AATRADING R99.00 MZANSI4U R99.99 AMMEN INV R90.00 IGA INVESTIGA R98.00 JTRTRADING R96.00 CLIFE MIX ENTERTAIN R129.00 SERVICE AGREEMENR SCB -AJM R99.99

PLEASE SUPPLY ME WITH ALL THE MANDATES FOR THE ABOVE DEBIT ORDERS, STOP THE DEBIT ORDERS AT NO COST AND PREVENT THEM FROM GOING THROUGH MY ACCOUNT IN FUTURE!

0
Replies (2)
Standard Bank
Standard Bank's reply06 Feb 2019, 12:53
Official
 Thank you for posting your comment. 

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. 

We apologize for the inconvenience and undue frustration, this has caused. 

We greatly appreciate your continued support 

Kind regards 

Complaint Resolution Centre
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 *** (fax)
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Best regards,

HM
Hazel M's update06 Feb 2019, 14:33
Reviewer Update
I am not satisfied with your response, you are still not advising how you are going to assist with my request