1 reviews | Active since May 2017

26 Aug 2018, 19:23

Unauthorized debit orders

I have recently requested to have unauthorized debit orders cancelled on my account, I have not made an agreement with any of these companies debitting my account. I went on to my online banking profile just to find that not only has the debit orders gone off again but I have also been charged for stopping these debit orders. If the bank cannot protect my account it is most aural useless banking with Standard Bank.

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Replies (2)
Standard Bank
Standard Bank's reply27 Aug 2018, 05:03
Official

Thank you for posting your comments.

Your matter was escalated accordingly. We will revert to you as soon as possible.

Kind regards

Clint Chetty

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply31 Aug 2018, 14:38
Official


Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today.

We appreciate your support and loyalty.

Kind regards

Complaint Resolution Centre

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Best regards,