1 reviews | Active since Jun 2016

31 Jul 2018, 19:20

Unauthorized debit orders.

Unauthorized Debit Order.

This is my FOURTH complaint regarding the same issue where you as my bank allow these ******s to debit my account as they are pleased. Today Elite Pro has debitted me with R117.50. Each time I call your call center there is no solution to these unauthorized debit orders. As your customer what measures are put in place to protect my account cause this is not the first time I am complaining.

My contact details are ********** - I.D. ********** 525085

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Replies (2)
Standard Bank
Standard Bank's reply01 Aug 2018, 11:56
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre

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Standard Bank
Standard Bank's reply01 Aug 2018, 15:21
Official

Dear Sphelele Sishi

Thank you once again for posting your comments.

I refer to my email correspondence and can confirm that the matter has been responded to.

Kind regards

Clint Petersen

Complaint Resolution Centre

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