1 reviews | Active since Jun 2016

26 May 2018, 21:16

Unauthorized debit orders.

Unauthorized debit orders.

Every month I need to call standard to reverse unauthorized debit orders ranging from R95 to R99 which is a frustration.Why is the bank releasing any money without any signed documents from my account? Anyone comes into my bank account and debits my account and the bank does not question these transactions. As the bank what measures do you put in protecting the consumer`s account? This is a huge inconvenience. These reversals have a bad payment profile on my side.

my contact details : ********** / **********

0
Replies (2)
Standard Bank
Standard Bank's reply27 May 2018, 02:46
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further to the below email address:

- Email: ***

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Clint Chetty

Complaint Resolution Centre
***
*** (fax)
***

Best regards,

Standard Bank
Standard Bank's reply28 May 2018, 15:22
Official


Please refer to the email sent to you earlier today, this matter has been addressed accordingly.

It is not our intention to cause you any inconvenience and we humbly apologise that your recent experience with us was not to your satisfaction.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***

Best regards,