RN
Raven N

1 reviews | Active since Nov 2017

17 Dec 2017, 12:04

Unauthorized Debit Orders

I noticed an unauthorized NAEDO debit order on my Standard Bank account on 13 December, and when I went into my banking history I found the same amount had been debited over the last few months! I called Standard Bank - they told me it was them and that they cannot remove or reverse the debit order. I have a loan with Standard Bank that I pay off at R500 p.m. and they decide to take more money from me by loading a NAEDO debit order of R333 on top of what I already pay. NO communication from the bank to even ask if I’m okay with this. Not only that, it is set for a date that is always before I get paid my salary every month. Disgusting! I am in the process of moving to FNB and I will close my Standard Bank account very soon. Standard Bank’s NAEDO debit order system is *********. Everyone beware of this!

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Replies (2)
RN
Raven N's update17 Dec 2017, 12:11
Reviewer Update
http://www.businessonline.standard.co.za/business_solutions/cash_management/naedos.jsp Go to the above link about the Standard Bank NAEDO debit order system, they proudly state it is (and I quote) “a debit order collection system that allows you to process your debits closer to the bulk salary payment window, thereby improving the likelihood of successful collections.” In other words Standard Bank encourages companies (and themselves) to debit their clients before the date their salary gets paid each month. Disgusting!
Standard Bank
Standard Bank's reply18 Dec 2017, 05:52
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards