MP
Miya P
1 reviews | Active since Aug 2018
01 Jun 2023, 09:39
Unauthorized debit order with the client being liable for costs.
Our money is not safe with this bank.
Imagine receiving an SMS telling you about a debit order that you don't even know about. Call the bank to find out, only to be told, I quote 'The bank doesn't know that you don't know about that debit order, so you are liable to pay R147 for the UMPAID ITEM, plus a R2 to stop a debit order." Yet I am able to approve every debit order that I arranged by myself through their APP.
I am no happy with the service that standard bank consultants are giving to us. Worst part is that they talk to us as if they are doing us a favor with our own money. Its time for a change!
Helpful (0)
Replies (2)0
Replies (2)
Standard Bank's replyOfficial
01 Jun 2023, 09:41Dear Miya
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's reply01 Jun 2023, 09:41
Official
Dear Miya
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
This is not the level of service we strive for.
We understand your frustration and are here to help.
We can assure you that your matter is now in the right hands.
Our team will be in touch.
Kindest regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
02 Jun 2023, 08:59Good Day Miya
We hope all is well.
Our Stake holders have advised that they have managed to resolve your concerns.
Thank you for you support and reaching out to us .
Warm Regards
Standard Bank Hello Peter Team
***
We hope all is well.
Our Stake holders have advised that they have managed to resolve your concerns.
Thank you for you support and reaching out to us .
Warm Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply02 Jun 2023, 08:59
Official
Good Day Miya
We hope all is well.
Our Stake holders have advised that they have managed to resolve your concerns.
Thank you for you support and reaching out to us .
Warm Regards
Standard Bank Hello Peter Team
***
We hope all is well.
Our Stake holders have advised that they have managed to resolve your concerns.
Thank you for you support and reaching out to us .
Warm Regards
Standard Bank Hello Peter Team
***