kM
khomotso M
1 reviews | Active since Jun 2015
03 Dec 2025, 13:09
Unauthorized debit order, money back please
I went on the standard bank app to check a quote for funeral cover and haven't activated a debi check nor taken out policy, October they debited my account and i reversed it, now month end again my account was debited and when i went to the bank they told me they can't reverse my money, they can only assist me with the cancelation. My money now R362.29 is gone just like that, i want my money and nothing to do with the policy, i never authorized any debi check.
Helpful (0)
Replies (6)0
Replies (6)
Standard Bank's replyOfficial
03 Dec 2025, 13:10Dear K****tso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2025, 13:10
Official
Dear K****tso,
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Thank you for bringing this issue to our attention.
As Standard Bank, we are committed to providing you with the best possible service and will ensure that this issue is taken care of.
We sincerely apologies for any inconvenience or unwarranted frustration this has given you.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank's replyOfficial
03 Dec 2025, 14:14Dear K****tso,
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
Standard Bank's reply03 Dec 2025, 14:14
Official
Dear K****tso,
Your request has been escalated to the Head of our Insurance desk.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
You will receive a call within 24 hours.
Please feel free to contact the bank should you require any further assistance.
Thank you for banking with Standard Bank.
Kindest Regards
Standard Bank Hello Peter Team
***
Standard Bank Hello Peter Team
***
kM
khomotso M's updateReviewer Update
03 Dec 2025, 20:13I will await for contact
kM
khomotso M's update03 Dec 2025, 20:13
Reviewer Update
I will await for contact
kM
khomotso M's updateReviewer Update
05 Dec 2025, 17:55I haven't received any communication or my refund as yet, is this really how you treat customers, empty promises
kM
khomotso M's update05 Dec 2025, 17:55
Reviewer Update
I haven't received any communication or my refund as yet, is this really how you treat customers, empty promises
kM
khomotso M's updateReviewer Update
08 Dec 2025, 10:37Standard bank you really are worse and ******, after having to be physically in the bank last week Tuesday 02/12 requesting for the policy to be canceled and refund my money i am still getting sms that my policy is active, cancel the ****** thing and and refund my ****en money as requested, I haven't authorized any debi check and you blocking me to reverse it on my own, credit my account ******
kM
khomotso M's update08 Dec 2025, 10:37
Reviewer Update
Standard bank you really are worse and ******, after having to be physically in the bank last week Tuesday 02/12 requesting for the policy to be canceled and refund my money i am still getting sms that my policy is active, cancel the ****** thing and and refund my ****en money as requested, I haven't authorized any debi check and you blocking me to reverse it on my own, credit my account ******
kM
khomotso M's updateReviewer Update
10 Dec 2025, 07:07I really don't understand the **** service I am getting, ever since I logged my complain not even a single time have I received a call or resolution, all you know is just to reply that relevant team is dealing with it. It clearly shows you don't give a **** about customers, just when i switched to your bank i get this, i am gonna close my account because you are ****** and ****mers that don't give a damn about customers
kM
khomotso M's update10 Dec 2025, 07:07
Reviewer Update
I really don't understand the **** service I am getting, ever since I logged my complain not even a single time have I received a call or resolution, all you know is just to reply that relevant team is dealing with it. It clearly shows you don't give a **** about customers, just when i switched to your bank i get this, i am gonna close my account because you are ****** and ****mers that don't give a damn about customers