Unauthorized debit order form Standard bank Home Loan account

This is really frustrating, My home loan account was debited twice and till now the funds have not been reversed.

My home loan account goes off on the 7th of every month and this month it was not the case. I called standard bank on the 9th asking them why my account was not debited and I was told that It was a problem on their side and it will be correct. I arranged for a manual payment to be done and on the 10th my account was debited.

On the 15th of September my account is debited again. I call standard bank on the same day and I am informed that my account was indeed debited and I should wait for 24hours for the account to reflect which is nonsense!

This is after speaking to leah ref ***. She said she will call me today before lunch to assist me. No my account is the negative because it has been overdrawn. My debit orders have all bounced because of this mess.

I called standard bank home loan collection department at 9, spoke to Mahdiyyah Shah and she said All team leader are busy or maybe in a meeting and need them to approve the reversal, I called again now at 11 spoke to Gcobesile and she said the same thing. All team leaders are busy and they need to approve the reversal’s . I sent Matumela and email now as well asking for assistance.

Now I have to run around standard bank to give me back my money!!!!!!!!!!!!!!!

So who will reverse the debit order? Who will pay for the fines ( definitely not me) I am not going to pay for it

As I type this I get an SMS from standard that my account has been overdrawn and I should make payment and this is not even my fault. I now have to explain to companies that debit my account why there were no funds in my account . This is unacceptable. I should have this money reversed into my account and not charged a reversal fee.

standard bank stole my money, They took money that I firstly didn’t agree on the mandate. My account has never been debited on the 15th and yet today it was. I have already paid for the homeloan.

Please stay away from standard if you want oeace of mind!!!!!!