MM
Mapule M

1 reviews | Active since Dec 2017

15 Dec 2017, 12:22

Unauthorized Debit Order (December)

My debit order date is set for the 25 & 28th of each month as stated in my contract when i app**** for my loan. But this month you debit my account on the 15th December. when i called i was told that Standard Bank decided to do it earlier because people do not pay in time for the month of December. I get paid on the 25th of each month. It doesn't matter whether it is December or not. All funds in my account are gone and i need to use the money for the kids. I want my money today. This was not authorized by me and it is very unprofessional and leaving us penny-less. I DONT CARE IF IT IS DECEMBER AND WANT TO DEBIT EARLY ,STICK TO THE AGREEMENT WHICH WAS SIGNED. I HAVE NO FUND AVAILABLE THANKS TO STANDARD BANK, REMEMBER NOT EVERYONE GETS PAID EARLY IN DECEMBER.

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Replies (2)
Standard Bank
Standard Bank's reply15 Dec 2017, 12:59
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
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*** (fax)
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Standard Bank
Standard Bank's reply15 Dec 2017, 13:13
Official

Thank you posting your comments.

We looking into your matter and will revert to you as soon as possible.

Kind regards

Complaint Resolution Centre
***
*** (fax)
***