Unauthorized debit order and poor customer experience at Standard Bank

An unauthorized debit order of R117,5 from Revolving Rew (Ref: Revolvreworevolv R ********** 180501) was initiated on my account. I went to the Standard Bank Parktown branch to report this and was attended to by a lady called Boitumelo. She told me that I should reverse this and it will be free of charge even though my initial request was to stop this from happening in future. To my surprise, the bank has charged me R30 to reverse a debit order that I didn't even authorize! This is really unfair, it seems all the bank cares about is how to make more money off of me while giving me poor service!! The Bank's failure to protect me from ********** is very disappointing - what makes it worse is the fact that the bank's processes for dealing with unauthorized debit orders are inconvenient , expensive and definitely not customer centric.