CVdB
Charlder Van der Berg
1 reviews | Active since Apr 2012
20 Aug 2020, 11:50
Unauthorized debit order
I just received a sms for R508 debit order from a company I don't know. I contact Standbank *****, they said that they can't help me and ask me to call ***. And I dialed the number. They told me that they cant help. All she said, I should try and get hold of this company and sort it out. I told he my cards says " outstanding card authorization." .. This is the worse services ever. They bank should be able to stop this. ....
Helpful (0)
Replies (3)0
Replies (3)
Standard Bank's replyOfficial
20 Aug 2020, 17:23Dear Charlder
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Standard Bank's reply20 Aug 2020, 17:23
Official
Dear Charlder
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
Thank you for posting your comment.
We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.
We apologize for the inconvenience and undue frustration, this has caused.
We greatly appreciate your continued support
Kind regards
Complaint Resolution Centre
***
***
CVdB
Charlder Van der Berg's updateReviewer Update
21 Aug 2020, 10:36decided to go online and search for the company. I found the overseas company. I send them 2 emails and finally got a reply. They apologized for the mistake and they will refund my money in the next 24 hours. I had to do this because my bank told me, they can't help and I had recover my money without "my" banks help..
CVdB
Charlder Van der Berg's update21 Aug 2020, 10:36
Reviewer Update
decided to go online and search for the company. I found the overseas company. I send them 2 emails and finally got a reply. They apologized for the mistake and they will refund my money in the next 24 hours. I had to do this because my bank told me, they can't help and I had recover my money without "my" banks help..
Standard Bank's replyOfficial
01 Sept 2020, 16:13Dear Charlder
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Standard Bank's reply01 Sept 2020, 16:13
Official
Dear Charlder
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***
Thank you once again for posting your comments.
I refer to our email correspondence with each other and you confirmed that the matter has been sorted out.
Kind regards
Clint Petersen
Complaint Resolution Centre
***