SS
Siphelele S

1 reviews | Active since Oct 2017

30 Jun 2018, 19:54

Unauthorized Debit Order.

Unauthorized Debit Order.

ID Number : ********** 525085.

This is my third complaint with Standard Bank regarding these unauthorized debit orders. I fail to understand how do you allow these debit orders to go through if as a client there is no signed agreement nor a call recording that allows this nonsense to go on. For starters it is time consuming calling your call center to reverse these amounts an these calls are not mahala.

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Replies (2)
Standard Bank
Standard Bank's reply02 Jul 2018, 09:49
Official

Dear Siphelele Sishi

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Kind regards

Complaint Resolution Centre
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Best regards,

Standard Bank
Standard Bank's reply02 Jul 2018, 12:43
Official

Thank you for allowing us the opportunity to look into your matter.

Your concerns was escalated to our management team to address accordingly.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,