TD
Tebogo D

1 reviews | Active since Dec 2017

17 Dec 2017, 22:52

Unauthorized Debit order

I have been having R95 and R115 Unauthorized debit orders from blaq rand communication. I have never authorized this company to deduct on my account. When contacting standard bank they say they have no control over those transactions, Even after putting a stop order these transactions still go through!!! How come other banks where able to resolve this issue?? what is the use of banking with you when my finances are not secure with you?? I find it really appalling that companies have access to our finances and Standard bank does not want to take responsibility. Deal with this unauthorized transactions issue and retain your clients. This is really unbelievable!!!

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Replies (2)
Standard Bank
Standard Bank's reply18 Dec 2017, 05:48
Official

Thank you for posting your comment.

We assure you that as an organization we are committed to providing the best possible service and assure you that this will be addressed as a matter of urgency. Kindly provide us with your account or id numbers in order for us to escalate your matter further.

We apologize for the inconvenience and undue frustration, this has caused.

We greatly appreciate your continued support

Regards

Best regards,

Standard Bank
Standard Bank's reply18 Dec 2017, 07:40
Official

Thank you for allowing us the opportunity to look into your matter.

An email response has been sent to you today 18 December 2017.

We appreciate your support and loyalty.

Kind regards

Zeenath Hassen

Complaint Resolution Centre

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Best regards,